Improve passenger experience

The travel experience is constantly improving thanks to new technology, and passengers are now interacting throughout the entire journey from the palm of their hand. As a result every passenger now has strong expectations of what an airline should deliver. Through our airline digital transformation applications, we can facilitate innovation to meet these changing needs.

Provide seamless digital customer service throughout passenger journeys

The convenience of being able to access online booking services traditionally ends once the passenger has boarded. Our applications allow for this to continue in the air, relieving stress on landing for both traveller and staff.

We combine the power of passenger and crew applications, opening up a plethora of possibilities for improving customer experiences, including: facilitating your passengers’ onward journeys through hotel or transport booking access, rebooking a missed connection or extending your Frequent Flyer Program by offering connectivity for enrolment.

Providing an application on passenger devices helps airlines build longer-term relationships with customers, in order to meet future travel needs.

Provide seamless digital customer service throughout passenger journeys Stat
Provide seamless digital customer service throughout passenger journeys Stat
Provide seamless digital customer service throughout passenger journeys Stat

How does this work?

Application
Internet ONAIR icon

Internet ONAIR

Offer a personalized and interactive Internet connection that’s just like using a standard public hotspot on the ground
  • Service packaging
  • Connectivity retail
  • Gather insights
  • Passenger interface
  • Wi-Fi as a differentiator
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Application
CrewTab icon

CrewTab

Provide crew with a tablet interface to enhance their activities by digitizing paper-based processes and enabling them to deliver a personal service using individual customer information
  • Personal Customer Service
  • Paperless Crew Operations
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Middleware
ONAIR Plug icon

ONAIR Plug

Provide a dedicated, ‘Nose-To-Tail’ connection and universal coverage across all of your flights
  • Agnostic solution
  • Dedicated and secure access
  • Exclusive access for the airline
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Deliver on-demand content to passenger devices

Rather than rely on restrictive seatback entertainment systems, our entertainment application is able to provide personalized content. This includes live sports and news, movies and TV shows direct to smartphones and tablets.

Delivering content to passenger devices also opens up huge potential for short-haul flights, where entertainment is often not provided.

Deliver on-demand content to passenger devices Stat
Deliver on-demand content to passenger devices Stat
Deliver on-demand content to passenger devices Stat

How does this work?

Application
ONAIR Play icon

ONAIR Play

Provide your passengers with an entertainment portal supplying content direct to a personal electronic device
  • Deliver short-haul IFE experience
  • Cutting-edge IFE experience, including real-time content
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Ensure on-time performance

As 75% of passengers place punctuality as the most important factor when rating airline brands, and any delays can mean heavy fines, the connectivity provided by our applications and services can help to grow confidence at an organic level.

Find out more about how to enhance air traffic control procedures with complete integration from ATC to cockpit here

Ensure on-time performance Stat
Ensure on-time performance Stat
Ensure on-time performance Stat

How does this work?

Application
eWAS icon

eWAS

Provides your cockpit crew with a pilot-centric app offering real-time NOWCAST & Forecast graphically optimized views of Significant Weather from best in class weather providers
  • Fully integrated with the airline environment
  • Real-time graphical view of the best-in-class forecasts and current information
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Middleware
ONAIR Plug icon

ONAIR Plug

Provide a dedicated, ‘Nose-To-Tail’ connection and universal coverage across all of your flights
  • Agnostic solution
  • Enhance traffic control
  • Dedicated and secure access
View product