Improving customer service is a key business driver for 69% of the world’s leading airlines. Cabin crews are the primary component in delivering an excellent passenger experience, as they spend more with passengers than any other airline employee.
Airlines face a number of practical challenges when offering online access to passengers; How can the staff access the multitude of backend systems efficiently, and in real time? Can passenger information be utilized to create a tailored on-board experience? Is there a successful method of improving the on-board shopping experience to grow ancillary revenue?
CrewTab can address these challenges.
CrewTab enhances cabin crews’ pre-flight, in-flight and post-flight activities by digitizing paper and workflow processes. Through an easy-to-use tablet interface, CrewTab enables your people to deliver a range of services efficiently, including retail. By reducing time spent on paper-based admin, CrewTab allows your team to focus on delivering a personal service, which is enhanced by individual customer information. As a result, a pleasant digital shopping experience can be provided to all passengers.
CrewTab helps airlines’ cabin crew to solve existing problems and generate key benefits.
Features and benefits
Enable your cabin crew to process up-to-date inventory, shopping data and real-time credit card authorization, helping to avoid fraud by removing the need to run the process after the aircraft has landed.
Enhance your cabin crews’ business processes while lowering operating costs with context-based dashboard information, custom-made forms with pre-populated information that can be digitally signed. This data can then be sent to the right ground department for action and automated reporting.
Empower your cabin crew to deliver a personal service by providing them with passenger profiles, preference information, frequent flyer status and concierge services, with constant information updates.