Today’s passengers expect a consistent and high-speed internet connection while flying, the quality and availability of which can even influence carrier choice.
However, providing connectivity for all passengers throughout their journey raises a number of challenges. Not only does any network need to reliably support a large number of simultaneous connections – it must be easily accessible from multiple devices, meet the needs of different passenger classes as stipulated by the airline, and provide return on investment.
Given the growing number of data-hungry devices, the technology must also be future-proof, and able to cope with high bandwidth usage. At the same time, passengers expect a variety of touchpoints and payment options, including the ability to choose between a pay-per-use or advertising sponsored freemium connection.
Providing intuitive and personalized internet access, SITA FOR AIRCRAFT’s Internet ONAIR solution can address these challenges.
When using Internet ONAIR, passengers can connect by simply opening a browser and entering their credentials, as they would with a standard public hotspot. With its fully customizable interface and services, tailored to the airline’s brand and needs, there’s flexibility to make the online experience unique to the airline and their passengers. This is thanks to Internet ONAIR’s bespoke features such as bandwidth prioritization, content filtering, background traffic reduction and adapted price plans.
Customers who have used this product
Features and Benefits
Wi-Fi as a differentiator
Increase customer satisfaction and loyalty by offering a public internet service accessible inflight from all passenger devices – for a fee, or as a complimentary service.
Customize the Internet ONAIR portal to reflect your brand and deliver your messaging direct to customers, while offering a personalized experience by identifying them by frequent flyer ID or seat number.
Easy payment and billing
Flexibility to offer passengers a range of payment methods, including credit cards, Apple Pay, Alipay and promo codes. Loyalty programs with frequent flyer miles can also be integrated as an additional payment method.
Thanks to standard integration with major DCS solutions, airlines can offer specific benefits for a targeted audience based on passenger profiles. This enables you to personalize the connectivity experience for premium passengers, such as VIP, First and Business class and loyalty program members.
Turn the portal into a strong advertising platform with predefined banner placements and lead generation forms. Offer advertisers the opportunity to gain exposure for their campaigns with certain passenger groups (such as First and Business Class), thanks to Internet ONAIR’s segment targeting capabilities.
Manage the network resources with real-time policies based on service, subscriber, or usage, and optimize the available bandwidth to ensure the best service experience for your passengers.
Control passenger usage as part of specific connectivity offers or prevent users from accessing inappropriate content. Blacklists and whitelists can be set based on specific lists of domains and URLs.
Dedicated customer care
Round-the-clock access to a comprehensive set of support services for the full suite of connectivity products, tailored to customer requirements.
Access to a powerful billing engine that provides a variety of payment options and enables tracking, reconciliation and reporting at a B2B level.
Use inflight connectivity to enrich your interactions with passengers, turning them into loyal brand advocates while also capturing user behavior and expanding your frequent flyer base.
Secured HTTPS encryption from passenger device to payment gateway.
SITA FOR AIRCRAFT Chat Plan: Are you ready to WeChat, iMessage and WhatsApp inflight?
Yann Cabaret, SITA FOR AIRCRAFT VP Cabin Services, discusses Chat Plan, an Internet ONAIR feature giving passengers low-cost instant access to messaging apps.
Emirates hits major IFC milestone with 1 million SITA FOR AIRCRAFT-enabled Wi-Fi sessions in March
The Middle East largest carrier, Emirates, became the first airline to surpass a staggering one million Wi-Fi sessions a month in March 2018.
Singapore Airlines hosts world’s first inflight live broadcast with SITA FOR AIRCRAFT connectivity
Read how Singapore Airlines aired the world’s first live TV news broadcast aboard a commercial A380 flight, powered by our inflight connectivity.
Customer Success Stories
As we prepare to welcome our first passengers aboard in 2020, we are thrilled to be partnering with SITA FOR AIRCRAFT to bring a world-class connectivity experience to passengers.
Glen Chai, President, STARLUX
We are taking our inflight passenger experience to the next level with SITA FOR AIRCRAFT’s nose-to-tail inflight connectivity services over the high-speed capabilities of GX Aviation.
Jaime Bautista, President & Chief Operating Officer, Philippine Airlines
Find out more about the different strategic partners and collaborations involved in delivering bespoke and consistent high-speed internet connectivity to airline passengers flying around the world.
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